Privacy policy

Privacy Policy


Last updated: November 16, 2025

SvetArts operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). SvetArts is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and how we process your personal information.

1. Personal Information We Collect or Process

“Personal information” means any information that identifies or can reasonably be linked to an identifiable individual. This includes personal data as defined under the EU GDPR and Swiss Federal Act on Data Protection (FADP).

We may collect the following categories of personal information when you interact with our Services:

Contact Information

  • Name, billing and shipping address, phone number, email address.

Financial Information

  • Payment card numbers, transaction details, payment confirmations and related payment data.

  • (We do not store full card numbers—Shopify and payment processors handle this securely.)

Account Information

  • Username, password, preferences, saved items, order history.

Transaction Information

  • Items viewed, added to your cart or wishlist, purchased, returned, exchanged, or cancelled.

Communications

  • Messages, emails, or other information you provide when contacting us.

Device Information

  • Browser details, device identifiers, IP address, network information.

Usage Information

  • Activity on the Services, pages visited, time spent, interactions with products, performance analytics.

2. Personal Information Sources

We collect personal information from:

  • Direct interactions: placing orders, creating an account, contacting us.

  • Automatic data collection: cookies, pixels, analytics tools.

  • Service providers: Shopify, payment processors, shipping partners.

  • Marketing partners and third parties where permitted by law.

3. How We Use Your Personal Information

We use personal information for the following purposes:

Providing, Personalizing & Improving the Services

  • To process your orders, fulfil and deliver hand-painted clothing and handcrafted jewellery, manage your account, handle returns, remember preferences, recommend products, and ensure a smooth shopping experience.

Marketing & Advertising

  • To send email updates, promotions, special offers, and personalized advertising based on your shopping behaviour.

  • You can opt out at any time.

Security & Fraud Prevention

  • To authenticate your account, protect the platform, detect suspicious activity, and ensure safe transactions.

Customer Support & Communication

  • To respond to inquiries and provide assistance.

Legal Obligations

  • To comply with Swiss, EU/EEA, and applicable international laws, respond to lawful government requests, and protect our rights.

Legal Basis for EU/EEA Residents

  • Contract performance: processing orders and fulfilling our Services.

  • Consent: marketing communications (where you have opted in).

  • Legitimate interests: improving Services, fraud prevention, security, and analytics.

Analytics and Network Intelligence

  • We use Shopify’s Network Intelligence service to analyze aggregated and anonymized data across Shopify stores to improve our products, advertising, and personalization. Your individual data is combined securely with other Shopify data and is not shared with other merchants. This processing is done in compliance with Swiss FADP and EU GDPR, and you may exercise your data protection rights as described in this Privacy Policy.

4. How We Disclose Personal Information

We may disclose your personal information in the following situations:

  • To Shopify and Key Service Providers (IT providers, payment processors, email services, analytics tools, fulfilment and shipping partners).

  • To Business and Advertising Partners to support marketing activities and provide personalized advertising, subject to your consent where required.

  • At Your Direction or With Your Consent (for example, to process shipments or when using social login/widgets).

  • Within Our Company or Corporate Group, if applicable.

  • In Business Transactions, such as mergers, acquisitions, insolvency proceedings, or transfers of assets.

  • For Legal and Safety Reasons, to comply with lawful requests or protect safety and rights.

5. Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to operate and improve the platform.

Shopify may process your data in countries outside your residence, including Canada, the United States, and other jurisdictions.
We also store and process personal data within the European Union. All transfers comply with recognized safeguards such as Standard Contractual Clauses (SCCs) or equivalent protections under Swiss FADP.

Shopify may act as a data processor or independent controller depending on the activity.

Customers may choose to use Shop Pay to expedite checkout and save their information. Shop Pay is operated by Shopify, which collects and processes personal information in accordance with its Privacy Policy. SvetArts does not access or store payment information saved through Shop Pay, and is not responsible for any issues arising from its use.

For more details, see:

6. Third-Party Links

The Services may contain links to external websites. We are not responsible for the privacy practices of third-party sites. You should review their privacy policies before providing personal information.

7. Children’s Data

Our Services are not intended for individuals below the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us so we may delete it.

We do not “sell” or “share” personal information of minors under 16.

8. Security and Retention

We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is entirely secure.

We retain personal information only as long as necessary for:

  • fulfilling orders

  • legal obligations

  • resolving disputes

  • operating our business

  • complying with accounting/tax requirements

Retention periods follow GDPR and FADP guidelines.

9. Your Rights (GDPR, FADP, and Other Laws)

Depending on your location, you may have the following rights:

  • Access: receive a copy of personal data we hold.

  • Rectification: correct incomplete or inaccurate data.

  • Erasure (“Right to Be Forgotten”): request deletion, subject to legal exceptions.

  • Data Portability: receive your data in a structured format.

  • Restrict Processing: limit certain processing activities.

  • Object: object to direct marketing or certain processing.

  • Withdraw Consent: where processing is based on consent.

  • Lodge a Complaint: with Swiss FDPIC, EU/EEA supervisory authority, or your local data protection authority.

  • Non-discrimination: exercising your rights will not affect your treatment.

Identity Verification: We may request proof of identity before processing requests. Authorized agents may submit requests where legally allowed.

10. International Transfers

We may transfer personal data outside Switzerland or the EEA. Safeguards include:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Equivalent protections under Swiss FADP

11. Changes to This Policy

We may update this Privacy Policy.
We will post the updated version with the revised “Last Updated” date and notify you if required by law.

12. Contact Us

If you have any questions, requests, or concerns about your personal information or this Privacy Policy, please contact us:

SvetArts
Owner: Svetlana Tsvetkova
Email: info@svetarts.com
Address: Route Alphonse Ferrand 69, Bernex, 1233, Switzerland

For the purposes of applicable data protection laws, SvetArts (owned and operated by Svetlana Tsvetkova) is the data controller of your personal information.